Support & hosting
Technical Support & Maintenance
Always-on technical support and proactive maintenance to keep your systems running smoothly.
Customer satisfaction 98%
Service overview
We provide dedicated support teams that monitor, troubleshoot, and maintain your digital infrastructure. Our service covers help desk operations, preventative maintenance, and rapid incident response to minimise downtime.
Service features
- 24/7 technical support
- Scheduled maintenance for systems and applications
- Troubleshooting and issue resolution
- Security and software updates
- Backup management and disaster recovery
- Performance monitoring and alerting
Delivery stages
1
Stage 1
Assessing support requirements and SLAs
2
Stage 2
Designing a tailored support and maintenance plan
3
Stage 3
Implementing monitoring and ticketing tools
4
Stage 4
Delivering continuous technical assistance
5
Stage 5
Conducting preventative maintenance and updates
6
Stage 6
Reporting on performance with improvement recommendations
